Our Promise To You

Dignity and Respect: You will always be treated with dignity and respect by everyone.

Confidentiality: Your information will be handled with utmost confidentiality.

Clear Communication: Staff will use language and terminology that you and your family can understand.

Mutual Respect: You, your family, and our staff will build working relationships based on mutual respect and understanding.

Active Participation: You will be supported and encouraged to participate in planning your services and support. You will have access to all information about these services and will make decisions on the support you wish to receive.

Informed and Consulted: You will be informed and consulted about any changes in your services, the staff working with you, or program changes, including your right to refuse services.

Regular Communication: We request regular communication from you about your values and desires so we can work together to achieve your goals.

Understanding Forms: You will receive assistance to understand any forms you are asked to sign.

Questions and Comfort: You can always ask questions about anything you do not understand or that makes you

uncomfortable.

Cultural, Ethnic, and Religious Practices: Your cultural, ethnic, and religious practices will always be supported.

Permission for Information Sharing: We may ask for your permission to share information about you with others outside of ONECare Staffing to better assist you in reaching your goals.